Reward Points & Trade Discount
What are Reward Points?
£5 off, how does that work?
I already have an account, have I missed out?
How do I earn reward points?
How much are they worth?
What can I do with Reward Points?
Do you offer a discount to repair technicians?
Can I E-Mail you?
Searching
What is an EasySearch ID?
How can I search for the part I need?
What should I type to find the part I need?
I'm not sure what I need, can you help?
Can you help me diagnose the fault?
The part is out of stock, what should I do?
Can I E-Mail you?
Ordering
Do I need an account to order?
How do I create an account?
Why do you need to know my date of birth?
What is your Price Beater Service?
Will you price match eBay sellers?
Help, I've forgotten my password!
Can I E-Mail you?
Shipping
Do you send to my country?
What courier do you use?
How much does it cost?
When will my order be despatched?
How long does it take to get here?
Can I track my item?
Do you charge a handling fee?
What is FastFix?
Can I E-Mail you?
Payment
How can I pay?
Can I pay over the phone?
Is it safe to pay online?
Do you store my payment information?
Do you charge extra if I pay by credit card?
Can I E-Mail you?
General Questions
What is at the top of the page?
Who are you?
Where are you based?
How many spare parts do you have?
Where do you get your parts from?
Are your parts tested
Are your parts new or used?
Why should I choose you?
Can I E-Mail you?
contact us
Reward Points & Trade Discount
A - Reward points are our way of saying thank you! Every customer gets reward points which they can use to make their next purchase cheaper.
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A - When you register your account is given 100 reward points. This is equal to £5, these points are redeemable after your first purchase. Our prices are already the cheapest on the internet, but to make us your number 1 we like to give a little back to our customers. So if you place a second order with us you get £5 off that order. You can only use your reward points if you are spending at least £15 on spare parts. You will earn more points on your first order ready to use on your second order, and so on and so on.
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A - Absolutely not! When we setup the reward system we made sure we gave every existing customer on the shop 100 reward points, we don't want anyone to miss out.
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A - Each time you purchase a spare part you earn reward points, it is that simple. There are a couple of things to note:
You only earn points based on the cost of the spare part and not on the total spent, shipping costs aren't taken into account.
If you use reward points to pay for an item, the amount in value you redeem corresponds to a reduction in the amount of new points earned.
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A - You earn 1 point for every £1 you spend, 100 points are worth £5.
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A - You can redeem your points and get money off your next order. They can't be applied retrospectively and there is no cash alternative. Make sure you apply your reward points at checkout by ticking the box during checkout. You can only use your reward points if you are spending at least £15 on spare parts. Furthermore you can only apply 700 points at any one transaction, this is equal to £35.
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A - Yes we offer an amazing discount to our trade partners. We offer a basic 10% discount which on top of any points you may earn brings it to around 15% discount! To qualify for our trade discount please contact us including your business address, trading name, years trading and your estimated number of repairs each week. We review each request on a case by case basis and always try to offer our colleagues in the trade the best price possible.
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Searching
A - Each product has an EasySearch ID, if you type in the EasySearch ID into our search box it will take you straight to that product. It makes it quicker to find products and share products with other people, instead of a long URL, you can email or facebook your friend and link them using the EasySearch ID www.ftvp.co.uk/ES734 .
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A - At the top of every page is our search box. Use this box to search our entire inventory for the spare part you need.
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A - You can search by your TV model and compare the parts visually against what you are searching for, or you can type the part number in to get all parts matching that part number.
le40 inverter or . For example 42PC1D ZSUS or 6870QZH
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A - We try our best to advise you as to what you need via our contact form forum
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A - We will help you try to diagnose the fault as best we can, but please remember LCD and Plasma TVs operate at very high voltages, if you are unsure of what you are doing, please contact a qualified service professional.
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A - The first thing to do is to search our website to see if we have the part listed for another TV. If the part can't be found in stock elsewhere on the shop, then use our Back in stock Notification system. This enables you to be informed as soon as the item comes back into stock.
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Ordering
A - Yes you need to register on our website to order. Once you have registered you are able to purchase spare parts online, you are also given access to our discussion forum where you can ask for help and talk to our engineers.
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A - To create your account click the Create Account
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Q - Why do you need to know my date of birth?
A - We need to know your age as we only allow adults (i.e. over 18) to purchase from us. TVs operate at high voltages and we think that they shouldn't be worked on unless you are an adult. We don't use your date of birth for anything at all, it is used by the shop to automatically decide if you are over 18.
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Q - What is your Price Beater Service?
A - We will try our best to beat the total cost of purchase! We will try to beat the total cost as the cost of the part only shows half the story, we will make it cheaper to do the repair than anyone else! Due to us having so many products it isn't possible to always ensure we have the lowest price on the internet (we always try to make sure we do), so we offer you the ability to contact us and request that we lower our price to beat their price. While we can't guarantee to beat a price if it is far below the actual market value of the part, we will often lower our price (as many of our customers have told us, they would rather buy from us than from other sellers) as far as we can.here
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A - The majority of eBay sellers don't have the overheads of a proper business and might sell the occasional part in their spare time or as a second job. We have staff and costs to pay (as well as a very hungry baby to feed) and as such we can't always sell a PSU for £10 as some have on eBay. However, we do look at each request on a case by case basis, so please ask and we will do our best.
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A - If you have forgotten your password please use the Forgot your password? contact us
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Shipping
A - Yes! We send worldwide! To see the list of countries we ship to click here
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A - We use Royal Mail for all UK orders and we also use Royal Mail for all international orders under 2Kg. Our international customers have the option of selecting ParcelForce for their delivery. We offer three different postage tiers with ParcelForce, we offer either Global Value which is the cheapest ParcelForce option, but has no tracking. We offer Global Express and Global Priority which offer tracking every step of the way.
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A - The cost is based on the weight of the order, the destination country and the shipping method chosen. The best way to find out the cost of shipping is to add your spare part to your shopping cart then look at the Shipping cost tool at the bottom of the shopping cart page.
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A - All orders are picked from the warehouse on the day of order and packed the same day. We aim to despatch the order the same day, however during busy periods your order may not ship until the next working day. Please understand that while we make every effort to despatch same day, we can't guarantee this. We only despatch on weekdays.
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A - Shipping times very based on shipping method chosen and the destination country.
Special Delivery Next Day 9AM - For UK only, the item will be delivered before 9am the next working day.
Special Delivery Next Day 1PM - For UK only, the item will be delivered before 1pm the next working day.
International Signed For - The target time is within three working days to Western Europe, four working days to Eastern Europe and five working days for the rest of the world. However, International Signed For is not a guaranteed courier service and times may vary.
AirSure - All Airsure® mail receives priority handling in the UK and abroad. Two days to Western Europe, three days to Eastern Europe and four days for the rest of the world. However, Airsure® is not a guaranteed courier service and times may vary.
Global Express - Next working day to Europe, USA and Canada. All other destinations two working days.
Global Priority - Three working days to Europe and USA. All other destinations four working days.
Global Value - Europe up to 5 working days. All other destinations up to 10 working days.
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A - International Signed For and AirSure are only tracked to the UK border. Parcel Force Global Value has no tracking available, Global Priority and Global Express offer tracking all the way to your door.
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A - We don't currently charge a handling fee.
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A - FastFix is our collect in store delivery option, for more information please click here .
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Payment
A - You can pay for your item using your PayPal balance or your Debit or Credit Card through our secure payment merchant PayPal.
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A - Yes you can pay over the phone, we suggest that you register on the shop before calling to make payment, we need the same details you would fill in during registration. We have found it is quicker for you to fill in the information than for you to relay the information over the phone for us to fill in.
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A - It is very safe to pay online, we selected PayPal for their excellent security record as well as enabling you to be able to pay using your PayPal balance.
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A - We don't store or see your payment information, we are only given a transaction ID, so your details are safe and secure.
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A - Nope, all costs and transaction fees are covered by us, the price you see is the price you pay.
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General Questions
Q - What is at the top of the page?
A - We have included a fixed header that stays at the top of your browser window so you can quickly access the links that are most commonly needed without having to scroll up and down the page. If you have any further questions, please contact us.
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A - We are a small hard working team who strive to offer the best service possible.
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A - We are based near Portsmouth on the south coast of England.
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A - At the top of every page above the search bar is our current spare part total.
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A - Most of our parts come from LCD or Plasma TVs that have a damaged screen or have failed in some way. We work with various companies to ensure that all the parts from the TV are either recycled or reused, nothing ends up in landfill. We source our stock from different sources, but we don't recycle rubbish, we only sell the highest quality parts that have passed our thorough testing procedures.
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A - Each spare part is passed through a thorough testing process, however, sometimes we miss a fault, our current defective part rate is under 3% which isn't bad for our industry.
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A - All of our parts have been used at some point in their life, therefore none of our parts are new, however all parts carry a DOA guarantee, we guarantee that the part will arrive fault free and in working order, if for any reason it doesn't you can return the item for an exchange or a full refund.
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A - We’ll beat any distributor price. We offer discounts and special rates to frequent buyers and repair shops. All of our orders ship SAME DAY if purchased by 17:00 GMT (Monday – Friday). We work tirelessly to give the best service possible. We try and offer same day turnaround when a defective part has been sent to a customer. If you are a service repair professional we understand the importance of not keeping your customer waiting, we always try to give you a quick and efficient service. Don't just take our word for it, read our testimonials here!
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Contact Us
A - To reduce spam we don't place our email address on the website, however, please feel free to use our contact form
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